Privacy Policy

This Privacy Policy explains how VeyaTalk ("we", "us", "our") collects, uses, stores, and protects your personal data when you access or use the VeyaTalk platform.

1. Scope of This Policy

This Privacy Policy applies to:

• website visitors
• registered users
• creators
• customers booking video calls
• marketing subscribers

By using VeyaTalk, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

2.1 Personal Data You Provide

We may collect:

• full name
• email address
• username
• profile information
• billing information (processed by third-party providers)
• identity verification data (if required)
• communication with support

2.2 Automatically Collected Data

We may collect:

• IP address
• device type
• browser type
• operating system
• usage data and logs
• cookies and tracking technologies

3. Video Call Data

3.1 VeyaTalk does not record video calls by default.

3.2 We do not store audio or video content of calls unless explicitly required for:

• legal compliance
• fraud prevention
• dispute resolution

3.3 Any unauthorized recording by Users or Creators is strictly prohibited.

4. Purposes of Processing

We process personal data to:

• operate and maintain the Platform
• facilitate bookings and payments
• verify identity and prevent fraud
• provide customer support
• enforce Terms of Service
• comply with legal obligations
• improve platform performance
• conduct analytics and internal research
• send service-related communications

5. Legal Basis (GDPR)

We process data under the following legal bases:

• Contractual necessity
• Legal obligation
• Legitimate interests
• User consent (where applicable)

6. Payments & Third-Party Providers

6.1 Payments are processed by third-party payment processors.

6.2 VeyaTalk does not store full payment card details.

6.3 Third-party providers operate under their own privacy policies.

7. Data Sharing

We may share data with:

• payment processors
• hosting and cloud providers
• analytics providers
• fraud prevention services
• legal authorities when required

We never sell personal data.

8. International Data Transfers

Your data may be transferred outside the UK/EU where necessary.

In such cases, we ensure appropriate safeguards, including:

• standard contractual clauses
• adequacy decisions

9. Data Retention

9.1 We retain personal data only as long as necessary for:

• service provision
• legal compliance
• dispute resolution

9.2 We may retain certain data even after account deletion where required by law.

10. User Rights (GDPR)

You have the right to:

• access your data
• correct inaccurate data
• request deletion
• restrict processing
• object to processing
• data portability
• withdraw consent

Requests can be sent to:

📧 privacy@veyatalk.com

11. Account Deletion

11.1 Users may request account deletion at any time.

11.2 Certain data may be retained for legal or compliance reasons.

11.3 Deleted accounts cannot be restored.

12. Cookies & Tracking

We use cookies to:

• enable core functionality
• analyze usage
• improve user experience

You can manage cookie preferences via your browser settings.

13. Security Measures

We implement:

• encryption
• access controls
• secure servers
• regular security reviews

However, no system is 100% secure, and we cannot guarantee absolute security.

14. Children's Privacy

VeyaTalk is strictly for users aged 18 and above.

We do not knowingly collect data from minors.

15. Marketing Communications

15.1 We may send marketing emails if you opt in.

15.2 You may unsubscribe at any time using the link in emails.

16. Changes to This Policy

We may update this Privacy Policy at any time.

Continued use of the Platform constitutes acceptance of changes.

17. Contact Information

For privacy-related inquiries: