VeyaTalk is committed to providing a safe and fair platform for all users. If you have a complaint about content, conduct, or any aspect of our services, we want to hear from you.
Operated By
VEYA GROUP LTD
Company number: 16701551
Registered office: Office One, 1 Coldbath Square, London, EC1R 5HL
United Kingdom
1. How to File a Complaint
You may file a complaint through any of the following methods:
- Online Form: Submit a complaint via our complaint submission form.
- Email: Send a detailed complaint to info@veyatalk.com.
- Mail: VEYA GROUP LTD, Office One, 1 Coldbath Square, London, EC1R 5HL, United Kingdom.
2. What to Include
To help us investigate your complaint effectively, please provide:
- Your name and contact information (email address).
- A clear description of the issue, including relevant URLs or user identifiers where applicable.
- Any supporting evidence (screenshots, links, etc.).
3. Resolution Timeline
- Acknowledgment: All complaints are acknowledged within 2 business days.
- Investigation & Decision: All reported complaints are reviewed and resolved within 5 business days of receipt.
- Communication: The outcome of any investigation or review will be communicated to the complainant.
4. Appeals
If you are dissatisfied with the outcome of your complaint, you may appeal within 30 days of the decision. Appeals should be submitted to info@veyatalk.com or through our appeals form.
5. Arbitration & Dispute Resolution
If a complaint cannot be resolved through our internal process, the dispute may be referred to a neutral third-party body for resolution. All disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
6. Contact
Email: info@veyatalk.com
Address: VEYA GROUP LTD, Office One, 1 Coldbath Square, London, EC1R 5HL